Administrative & Documentation
- Generate detailed service orders based on customer issues and technician findings.
- Generate service orders, invoices, and estimates using Fullbay.
- Always document the VIN and mileage off the unit when creating service orders.
- Maintain accurate and organized service records, customer files, and repair documentation.
- Manage the yard check in Fullbay.
- Review/send invoices and handle third-party invoicing (e.g., Holman, Enterprise, Fleetio).
Qualifications
- Proven ability to maintain composure and be solution-focused under pressure.
- Strong organizational skills and attention to detail.
- Exceptional communication skills to build trust with customers.
- Experience with service management software (Fullbay preferred).
- Desire for continuous improvement and learning.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- Statesville, NC 28677: Relocate before starting work (Required)
Work Location: In person
